Orders & Refunds - Events - Guild Documentation

When someone purchases tickets, an order is created containing one or more ticket items. Each ticket item is assigned to an attendee by first name, last name, and email address. Purchasers can use the

For me

option to assign a ticket to themselves, or enter different attendee details to buy on behalf of others.

Event page showing the ticket purchase flow — orders are created when attendees complete checkout — Orders are created when attendees purchase tickets from the Event page

Order Management

Order statuses

— Orders move through three statuses:

pending

while payment is processing,

succeeded

once payment is confirmed, and

canceled

if the order is voided or refunded. An invoice number is automatically assigned when the order succeeds.

Viewing orders

— Organizers can view all ticket sales from Event Settings. The orders list shows each purchaser, the tiers they selected, the amount paid, any discount codes applied, and the current status. Filter by status to quickly find pending or completed orders.

Processing refunds

— Organizers can issue refunds for individual orders directly from the order detail view. Refunds are processed through Stripe and returned to the original payment method. The order status updates to canceled and the tickets are released, freeing up availability in the associated ticketing tier.

Exporting data

— Export order data for your records, accounting, or reporting needs. The export includes purchaser information, ticket details, amounts, discount codes, and order statuses.

Attendee Experience

For more on the attendee experience when purchasing tickets, see Attendee Purchase Flow.